Mobile applications for enhancing long-distance travel experience
DOI:
https://doi.org/10.5281/zenodo.17644271Keywords:
mobile travel applications , long-distance travel, digital mobility, travel booking apps, Unified Payments InterfaceAbstract
This study examines how travel mobile applications (TMAs) enhance long-distance mobility in India from 2021 to 2025. We used a mixed-method approach to combine quantitative and qualitative evaluations of market adoption and trends. We analyzed functional capabilities, accessibility, and innovation among leading travel apps. We reviewed secondary data on downloads, market value, booking share, and digital payment adoption. We also assessed features of private and government platforms covering air, rail, and intercity bus travel. The study determined that the number of Indian users of travel mobile applications (TMAs) increased from approximately 220 million in 2021 to over 800 million by 2023. By 2025, it is projected that mobile bookings will comprise nearly 70% of total bookings. This adoption is attributed to the increased affordability of smartphones, the ongoing expansion of internet access, and the widespread use of Unified Payments Interface (UPI). Nevertheless, several substantial gaps persist. Notable shortcomings include inconsistent provision of real-time updates, absence of offline functionality, inadequate accessibility features for vulnerable populations, and limited integration of sustainability features. The study recommends targeted enhancements in operational reliability, the adoption of universal design, multilingual support, and the integration of eco-friendly travel options. Addressing these gaps requires coordinated efforts among developers, transport operators, and policymakers. Such collaboration may facilitate the transformation of mobile travel applications into an inclusive, sustainable, and reliable digital infrastructure for long-distance travel in India.
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